1 Read texts A E and match them with the types of problem 1 5.
1 late delivery
2 poor quality
3 wrong item
4 overpriced
5 inaccurate description of product
I ordered a portable speaker from you on 12 Jan. On your website the product details said that the speaker works with the iPhone 7. I was really surprised when I tried to connect them and found the software only works with Android phones. I would like to return the speaker and exchange it for an Android version.
The delivery details on your website said the CD | ordered on 21 st October would be delivered within three days, but it still hasn't arrived after a week. I paid an extra fee for this service and am rather annoyed about wasting my money. Please refund the delivery fee and find out what's happened to the CD.
I bought two tickets to the Manchester Music Festival for £150 on your website on 07.07. After buying the tickets, I discovered that the same tickets are for sale at half the price on the MMF site. I am extremely unhappy about the situation and would like a refund.
D I ordered a guitar from your online store on 05. 11. 19. Unfortunately, the guitar that was delivered this morning is not the guitar I ordered. I would be very grateful if you could arrange for the guitars to be exchanged.
I received a request for feedback regarding the headphones I bought from your company. I'm afraid I was quite disappointed with the quality of the headphones. They are a bit heavy and the sound is a little unclear. They are better than my old set, but to be honest I was expecting something better.
2 Study the key phrases. Which phrases are used to state the problem and which are used to make a request?
KEY PHRASES Giving feedback I bought (product) on your website on (date). I would like … / would like to Please On your website the product details said I would be grateful if I'm afraid I was quite disappointed with the
EX:1, EX:2 пожалуйста мне нужно ответы именно на 2 задание